FREQUENTLY ASKED QUESTIONS
What is included in the property rental?
Included in the property rental is the specified property, the linen for the relevant occupants, pool and garden maintenance, maid service and the basic utility bills such as electricity, gas and water. Free use of the gum and the indoor pool is included. Guests also receive a discount on spa treatments.
Can I book online?
Please visit www.booking.com to make a reservation
https://www.booking.com/hotel/pt/luxury-apartment-with-free-use-of-pool-gym-and-spa.en-gb.html
Can I book a property for less than 7 or 14 nights?
We accept bookings of five night in low season. We accept bookings of between 7 and 21 days the rest of the year. Winter Lets are available, please request information.
Is there flexibility with set arrival days?
There is flexibility with changeover days and we will try to accommodate. In high season the set changeover days are normally Saturday or Sunday and it will state this on the booking conditions.
How much deposit is required and how do I pay?
The deposit is required within five days of confirming the booking and is 25% of the total cost of the booking to be paid by bank transfer. The deposit is non-refundable. If your booking is within eight weeks the full amount is to be paid.
When is my balance due and how can I pay?
The balance is due 8 weeks before date of arrival, to be paid by bank transfer.
Is a breakage deposit payable and when is it refunded?
Yes, a breakage deposit is requested along with the balance. This will be held and refunded within 14 days of your return if no damage or breakages have occurred.
What happens if something is broken during my stay?
If any small breakages (glasses/cups) have happened we ask that you report to Careways Management Services at Boavista and where possible replace.
Is holiday insurance included in the price?
No, we do not provide holiday Insurance and we highly recommend that you ensure that you have adequate insurance cover for you and your party.
If we hire a car will you send us directions to the property?
Yes, we will provide you with a full set of directions to your property.
Where do we collect the key to our property?
Travel directions and information about key collection will be sent one week before your stay.
What time can we occupy the property on our arrival day?
Entry into the property is 15.00.
What time do we have to vacate the apartment on our last day?
Vacate time on the last day is 10.00.
If we have a problem in the resort, who do we contact?
Please contact: Careways Management Services Reception. Their telephone number is: +351 282 000 160.
Can more people join us during our stay?
The property has a maximum occupancy of four people and this must be adhered to. Only the people listed on the booking can occupy the property. If the maximum level has not been reached and you wish for someone to join you please contact us and we will advise if there will be an extra cost.
Are pets allowed in the property?
No pets are allowed in the property.
Are cots and high chairs provided in the property?
Yes, we can provide cots and highchairs at a weekly rental rate. Cots and Highchairs need to be booked.
Are linen and towels provided in the property?
On arrival linen and towels will be provided for guests.
Are beach towels provided in the property?
Beach towels are not provided.
Will there be a hairdryer at the property?
Yes, a hairdryer is provided.
Will the property have Wifi, TV and English Channels?
Yes, the property has all of the main UK TV channels plus Sky and BT sports channels. There is unlimited, high speed broadband/wifi.
Is there a time difference in Portugal?
The time in Portugal is the same as the time in the UK and Ireland.